Global Platform

Buyer Protection

By initiating, accepting or participating in any transactions as the role of a buyer on the EscrowGames platform, you hereby acknowledge that you have read, understand and agreed to be legally bound by all the terms listed under this Buyer Agreement.

The Terms are current as of the Effective Date, and subject to change. In the event of a change, we will upload a new version to the Site. You should check the EscrowGames.com website for the latest version of this document (https://escrowgames.com/terms) before entering a new Escrow Transaction.

1. Refund

By initiating, accepting or participating in any transactions as the role of a buyer on the EscrowGames platform, you hereby acknowledge that you have read, understand and agreed to be legally bound by all the terms listed under this Buyer Agreement.

EscrowGames Buyer Protection Cover
Did not receive the digital merchandise within the timeframe given
The digital merchandise received does not match product description
EscrowGames Buyer Protection Do Not Cover The Below
Change of mind
Have confirmed and verified the payment receipt
Transactions made outside of EscrowGames platform
Any amendments made by games developers / games publishers after delivery is successfully conducted
EscrowGames Buyer Protection Do Not Cover The Below

Buyer Protection does not cover fraudulent claims. We reserve the right to pursue legal actions and permanently suspend a buyer's account for filing fraudulent claims.

Buyers must only confirm the receipt of your order after you have verified the item received is as described in the product listing and in working condition. Confirming the receipt of your order indicate that you are satisfied with your purchase and agree to release the payment to the seller.

The buyer shall be deemed to have accepted the purchased Goods and/or Services if no claim, issues and/or complaints is raised or made by the relevant Buyer to G2G within seventy two (72) hours upon delivery of the purchased Goods and/or Services. Refunds will not be given for orders which its payment has been released to the seller.

All Sale Contracts are strictly made between the relevant Seller and the relevant Buyer. G2G may assist the Buyer or the Seller in the event of a dispute after the conclusion of Sale Contract, but shall not otherwise be responsible or liable in any manner whatsoever in respect of Sale Contracts.

In the event of a trading dispute, buyers have 72 hours to respond to our request for information by providing evidence for validation. We will deem the issue resolved and close the dispute if buyer fails to do so within the stipulated time frame.

All payment disputes or chargeback is not covered by EscrowGames Buyer Protection. We will stop investigation and any request including refunds will not be entertained if such situation arise.

EscrowGames Buyer Protection is not a product warranty.